1. Q: Are you factory or trading company ? why choose us?
A:we are professional manufacturer factory for carton box making machinery.Our factory has professional produce many kinds of carton box Making machinery for more than 20 years, our machines has export To many countries abroad, We have an experienced production research and development and after-sales service team!
our company rule is : we insist only produce High quality machine with best price, we never produce low quality machine with lowest price, because high quality machine and customers' Satisfaction is the most important foundation of our company development.
2Q: what is your machine Warranty period?
A: We insist only produce high quality machine with best price,
We never produce low quality machine with lowest price,
So we trust our machine quality well, we promised all of the
Machines we produce the warranty period is 24 months.
Because we believe our machine quality, so we dare to Extended warranties!
3.Q:How about the packing of products.
A:Tighten to container with steel wire rope and welded machine withcontainer
by angel iron B. Main corrugated box machines and uncoiler is packed with
waterproof plastic) C. PLC contral system and motor pump are packed in
wooden box with water proof paper coverage.
4.Q:how about the delivery time?
A:Normal standard machine we have store, if no store delivery time will be within 30 days.
5.Q: Where is your main market?
A: Our products are exported to more than 30 countries and regions,
Mexico,Spain, Russia,Canada,Poland,Georgia,Bolivia,Hungary, Pakistan, Uzbekistan,Ukraine,Kyrghyz,Argentina,Venezuela, Egypt,Bulgaria,Brazil, Australia, Philippines, Indonesia,Australia, Algeria, Sri Lanka,Bengla, Saudi Arabia,Syria,Turkey,Ethiopia and so on.
6.Q: We do not know how to operatemachine,how to deal?
A.we can send our engineer to your site and do the training for your men. you just only bear the cost for our engineer's air ticket,accommodation,food and transposition in your country
B.You can send your men to our factory. we will teach them how to operate the machine without training charges
C.Actually theres another cheap and easy way to choose. Every machine leave our factory with one book of operation manual. You can read through the manual first ,and get familiar with the machine. Then we can get a video call,and teach you on-line how to operate the machine.
7Q: If the machine has some problems,during we using ,How to deal?
A:24 months for the whole machine. Within 24 months under normal use and maintenance, if something is wrong with the machine, you will get spare part for free.Out of 24 months, you will get spare parts at cost price. You will also get technical support and service all the
24 Hours Service Hotline: 008615932716432 008615530782760
After Sales Service
We deeply know that, excellent and effcient after-sales service is an indispensable part for clients to achieve due benefits. To offer most favourable and satisfactory service for wide clients, we hereby solemnly promise:
1.professional technicians will be assigned to client's site to give guidance in equipment installation and commissioning and hole training class for operators;we also offer charge-free training in our company for operators and maintenance personnel if requsted by clients.
2.The equipments will be delivered accompanied with detailed installation and operation manual and related information. Upon client's request,we can also offer plant layout design by free of charge.
3.All the equipments are offered with one year quality warranty. within the warranty period, maintenance of equipment and replacement of wearing parts are charge-free.Affer the guarantee is expired, we offer long-term maintenance service and supply of parts and components at cost price. Clinets Complaint: A speacias round-clock fax will receive your complaints seriously. We will response within 24 to 48 hours affer receiving your complaints by phone call or going to site.